SHIPPING INFO

Shipping is currently only available in South Africa. All shipping fees are indicated in South African Rands and are inclusive of VAT.

Shipping is free of charge for orders of R 2000 or more. We retain the right to adjust these terms at any time. Any changes will be relayed to the purchaser on the payment page.
 

We endeavour to process your order and ship as soon as possible. Estimated delivery time for orders to be delivered within the Republic of South Africa will range in 5 working days.
 

If an item you have ordered is no longer available, we will contact you for a choice of replacement items or a refund request.

Cost of shipping excludes insurance. Any damage or loss incurred during shipping shall be dealt with as per the Refund Policy.

Shipping fees are calculated at checkout based on a flat rate for national shipping.
 

If delivery is not accepted by the Customer, consignee or party nominated by the Customer at the appropriate time and place, the third party courier shall be entitled to store the goods at the expense of the Customer.

Pending forwarding and/or delivery by the third party courier, or if so required by the Customer, any goods may be warehoused at the Customer’s risk and expense.
 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items that cannot be returned:

• Gift cards

• Sale items
   

Opened or used items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where either no refund or partial refunds are granted (if applicable)

 Any item not in its original condition is damaged or missing parts for reasons not due to our error

 Any item that is returned more than 30 days after delivery

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at namana.raffia@icloud.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Customers are responsible for return shipping fees.

 

Sale Item (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at namana.raffia@icloud.com